Return policy

We know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days of the purchase without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at: This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality.

When returning a product for any reason, you must do so in the exact conditions you received it from sustishop. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Sustuishop. Sustishop will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become SustiShop’s property, and that Sustishop is therefore entitled to sell it to third parties at Sustishop’s full discretion.

Please note that the minimum purchase value for the return eligibility is GBP 200.

To know more on the subject please dial: +44-20-32895699 ( From within UK) ) or mail at