For a refund on a sale made to this website the customer must return the merchandise to the vendor at 10 Park Place, Manchester, M44EY in an unused condition within 14 calendar days of receipt of the said merchandise. Please do not remove the product tag or the box packing when trying the product. The product must be returned with the product tag and the packing box. If the product is returned back without the product tag or the packing box then you may not be eligible for the refund. Once the product is satisfactorily returned to us with all the tags and box in place within 14 days from the date of purchase then you shall be confirmed of the refund over the phone number and the email provided during the purchase. We shall then initiate the refund process which may take 2-3 weeks to show on your bank statement.